Shipping policy

Shipping Policy

Last updated: October 14, 2026

At DREVAN LLC, all products currently sold through drevvan.com are digital products.

This Shipping Policy explains how our digital hand-woodcarving guides are delivered and what customers should do if they experience a delivery or access issue.

1. Company Information

DREVAN LLC
EIN: 98-1979903
8206 Louisiana Blvd NE Ste A 9324
Albuquerque, NM 87113
United States

Email: contact@drevvan.com
Phone: +1 (505) 673-2188
Website: drevvan.com

2. Digital Products Only

DREVAN LLC currently sells downloadable digital educational products relating to beginner hand woodcarving, including:

Beginner carving guides
Hand-whittling guides
Workspace-preparation guides
Wood-selection guides
Grain-observation resources
Fundamental carving-practice guides
Decorative carving projects
Finishing and surface-care guides
Workshop notes
Planning sheets
Project worksheets
Downloadable PDF ebooks
Digital collections and bundles
Related educational resources

All products are delivered electronically.

No printed books, carving knives, wood blanks, protective equipment, sharpening tools, paints, finishes, or other physical materials are shipped unless expressly stated otherwise.

3. No Physical Shipping

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No physical shipping fee normally applies.
No physical delivery timeframe applies.
No customs or physical import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, digital products may be delivered through one or more of the following methods:

A download link displayed after checkout.
A download link sent by email.
An order confirmation email.
Customer account access.
A secure digital delivery page.
Another electronic delivery method.

The exact method may vary depending on the product purchased and the digital-delivery system used by DREVAN LLC.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment once the relevant digital-delivery system has been activated.

Delivery may occasionally be delayed due to:

Payment verification.
Fraud-prevention checks.
Email delivery delays.
Technical issues.
Website or hosting interruptions.
Third-party service interruptions.
Incorrect customer information.

6. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

Customers should verify their email address before completing payment.

7. If You Do Not Receive Your Order

If you do not receive access to your digital product after purchase, please first:

Check your email inbox.
Check your spam or junk folder.
Check promotions or secondary inbox folders.
Confirm that the email address used during checkout was correct.
Review the order confirmation page for a download link.

If you still cannot access your product, contact:

contact@drevvan.com

Please include, where available:

Your full name
The email address used for the purchase
Your order number
The product purchased
The purchase date
A brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Delivery Problems

If a technical problem prevents you from accessing or downloading your digital product, we may, where appropriate:

Send a new download link.
Resend the purchased product.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, the matter will be handled according to our Refund Policy and applicable law.

10. Download Links

Certain products may be delivered through secure download links.

Where applicable:

Download links may expire.
Downloads may be subject to reasonable security restrictions.
The number of downloads may be limited to help prevent unauthorized distribution.

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

11. Device and Software Compatibility

Customers are responsible for ensuring that they have:

A compatible computer, tablet, or phone.
Suitable PDF-reading software or application.
An internet connection.
The ability to open the supplied digital file format.

If a file supplied by us is defective or inaccessible because of a problem on our side, please contact customer support.

12. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected:

Workshop notes
Planning pages
Project worksheets
Checklists
Reference pages

for their own personal use.

Printing permission does not authorize:

Commercial reproduction.
Redistribution.
Resale.
Public sharing.
Uploading files for third-party access.

13. Physical Carving Materials Are Not Included

Purchasing a DREVAN digital guide does not include physical carving equipment or materials.

Customers are responsible for obtaining any required:

Carving knives
Wood blanks
Protective gloves
Thumb guards
Sharpening equipment
Cutting surfaces
Sandpaper
Paints
Finishes
Brushes
Other tools or materials

14. Equipment Requirements

Different projects may require different tools or materials.

Customers should review the relevant product description and equipment guidance before beginning a project.

DREVAN LLC does not supply physical equipment unless expressly stated otherwise.

15. Payment Verification

Digital products may not be released until payment has been successfully authorized or confirmed.

Banks, payment processors, or financial institutions may occasionally delay payment confirmation.

DREVAN LLC is not responsible for delays caused solely by a customer's bank, card issuer, payment provider, or financial institution.

16. Fraud Prevention

Certain orders may be temporarily reviewed for security or fraud-prevention purposes.

Delivery may be delayed where there is a reasonable concern involving:

Unauthorized payment.
Suspected fraud.
Incorrect billing information.
Unusual transaction activity.
Payment verification.

Once the transaction has been verified, access may be provided where appropriate.

17. International Digital Delivery

Our digital products may be available to customers in multiple locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international shipping charges do not apply.

18. Customs and Import Charges

Because our products are digital, there are generally no:

Customs charges.
Physical import duties.
Courier fees.
Postal fees.
International physical shipping costs.

Any taxes applicable to the digital purchase may be calculated separately where required.

19. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying the order.

Where appropriate, the issue may also be handled according to our Refund Policy.

20. Unauthorized Sharing

Digital products and download links are intended for the customer who completed the purchase.

Customers may not:

Share download links publicly.
Redistribute purchased files.
Resell our digital products.
Upload our products to file-sharing websites.
Provide unauthorized copies to third parties.

Use of our products is also governed by our Terms of Service.

21. Third-Party Tools and Materials

The availability, price, quality, suitability, compatibility, safety, or delivery of carving knives, wood, protective equipment, sharpening products, paints, finishes, or other third-party products does not affect whether a DREVAN digital product has been successfully delivered.

22. Carving Safety

Digital delivery of a guide does not constitute professional hands-on safety instruction.

Hand carving involves sharp tools.

Customers remain responsible for:

Following manufacturer instructions.
Using suitable equipment.
Maintaining a stable working area.
Using appropriate protective equipment where applicable.
Keeping cutting paths controlled.
Storing sharp tools safely.
Providing appropriate supervision where required.

23. Changes to Digital Delivery

We may update or change the systems used to deliver our digital products.

This may include changes to:

Download providers.
Email delivery systems.
Customer account systems.
File hosting providers.
Access methods.

Any changes will be designed to maintain reasonable access to purchased digital products.

24. Future Physical Products

This Shipping Policy currently applies to digital products.

If DREVAN LLC begins selling physical products in the future, separate shipping terms, delivery times, tracking information, costs, and return conditions may apply.

Any relevant information will be displayed before purchase.

25. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or legal requirements.

The current version will display its latest revision date.