Contact information

Contact Information

Last updated: October 14, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact DREVAN LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General enquiries

please contact us at:

contact@drevvan.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our beginner woodcarving resources

Customer support does not provide:

Professional woodcarving certification
Professional woodworking services
Professional tool-safety certification
Power-tool training
Furniture-making services
Bushcraft or survival training

Tool Safety

Our guides may involve sharp carving tools.

Customers remain responsible for:

Following manufacturer instructions.
Using suitable tools.
Maintaining appropriate control of blades.
Working on a stable surface.
Keeping sharp tools safely stored.
Using appropriate protective equipment where applicable.

Protective gloves or similar equipment reduce certain risks but do not make carving risk-free.

Children and Supervision

DREVAN guides are primarily intended for adult beginners.

Children should not use carving knives or other sharp tools without appropriate hands-on adult supervision.

A digital guide does not replace direct supervision.

Wood and Material Questions

Wood is a natural material and may vary in:

Grain
Hardness
Density
Moisture
Knots
Cracks
Other natural characteristics

Customers should determine whether their chosen material is suitable for the intended project.

Finishes and Surface Treatments

Where paints, oils, waxes, or other finishing products are used, customers should follow the relevant manufacturer's instructions concerning:

Ventilation
Application
Protective equipment
Storage
Drying
Disposal

DREVAN LLC does not certify third-party finishes for food contact, children's toys, or other regulated uses.

Project Photographs and Privacy

Customers are not required to send photographs of their projects or workspace to receive general customer support.

If you voluntarily submit photographs, please avoid including unnecessary private information such as:

Home addresses
Identification documents
Financial information
Security systems
Images of other people without appropriate permission

Customer-submitted information will be handled in accordance with our Privacy Policy.

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

DREVAN LLC
8206 Louisiana Blvd NE Ste A 9324
Albuquerque, NM 87113
United States

Email: contact@drevvan.com
Phone: +1 (505) 673-2188

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.